As a GlossRide driver you can ask us to delete your account and the personal data associated with it. This page explains how to request deletion, how long it takes, and exactly what is removed versus what we are required to keep.
The fastest way is inside the app: open Profile → Delete Account and confirm. This removes your account and personal data directly, without waiting for us.
If you can no longer sign in, or prefer to request it in writing, email us:
Send an email from the email address registered to your GlossRide account, with the subject line “Delete my account”. Requesting from your registered address lets us verify the request is really you.
Email sales@glossride.comPlease include your full name and your registered email in the message so we can locate your account. We may contact you to confirm the request before we proceed.
We delete the personal data that identifies you. A limited set of transaction and financial records is retained in de-identified or minimal form where the law requires us to keep it.
| Data | Outcome | Detail |
|---|---|---|
| Authentication account | Deleted | Your login, password and ability to sign in are removed. |
| Profile & contact | Deleted | Name, email, phone number and profile details. |
| Driver verification | Deleted | PHV / licence details and uploaded verification documents. |
| Bank / payout details | Deleted | Bank account number, account holder name and related payout details. |
| Push & device data | Deleted | Notification tokens and device identifiers linked to your account. |
| Transaction & financial records | Retained | Payment, payout and earnings records kept as required for tax, accounting, dispute-resolution and other legal obligations, per our Privacy Policy. Retained only for as long as the law requires, then deleted or anonymised. |
| Stripe payment records | Retained | Records held by our payment processor, Stripe, are retained under Stripe's own retention rules. |
For full detail on what we collect, why, and how long we keep it, see our Privacy Policy.
GlossRide
Account deletion: sales@glossride.com
Privacy Policy: glossride.com privacy policy
Singapore