Privacy Policy

01Who we are

GlossRide ("GlossRide", "we", "us") operates the GlossRide Driver mobile app and the website at glossride.com. We are the data controller for the information described here. If you have any question about your data, contact us at sales@glossride.com.

This policy covers the driver app only. Riders do not hold GlossRide accounts; a rider's card is charged in person at the end of a trip and their card details are handled entirely by our payment processor (see section 5).

02Information we collect

We collect only what the app needs to verify you, pay you, and process card payments from riders.

03How we use your information

• Create, secure and support your driver account.
• Verify your eligibility to drive and to withdraw funds.
• Process in-person card payments from riders and credit your wallet.
• Hold new earnings for a short clearance period and pay out your withdrawals to your bank.
• Detect and prevent fraud, disputes and misuse — including placing a transaction on hold pending review.
• Send you service notifications about payments, payouts, and account status.
• Comply with legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

04Location

We request location only when you begin collecting a payment — not continuously and not in the background. If location permission or your device's location service is off, the app tells you and lets you turn it on, or take the payment by entering the card manually. You can change the permission at any time in your device settings; without it, in-person card payments cannot be processed.

05Payments and Stripe

Card payments are processed by Stripe, our payment provider. When a rider pays, their card details are collected and processed directly by Stripe under Stripe's own security and privacy terms — GlossRide never receives or stores the rider's full card number, CVC or PIN. We receive only the payment amount, its status, and Stripe reference identifiers so we can record the payment and credit your wallet.

Stripe processes this data as an independent controller/processor for payments. See stripe.com/privacy for details of how Stripe handles payment information.

06Notifications

With your permission, we send push notifications about your payments, payouts and account — for example, when a ride is paid, a withdrawal is processed, or a transaction needs your attention. These are delivered through the Expo push service and the platform's notification service (Google / Apple). To do this we store a device push token linked to your account.

You can turn notifications off at any time in your device settings. Turning them off does not affect your ability to be paid, but you may miss timely updates.

07Who we share data with

We share personal information only with service providers that help us run the app, and only as needed:

• Stripe — to process in-person card payments and payouts.
• Supabase — our secure database and authentication host, where your account and records are stored.
• Expo / Google / Apple — to deliver push notifications and distribute the app.
• Authorities and advisors — where required by law, or to our accountants/legal advisers under confidentiality.

These providers may store and process data outside Singapore; we take reasonable steps to ensure it stays protected to a comparable standard.

08How long we keep it

We keep your account and transaction records for as long as your account is active and for the period afterwards that we are required to for tax, accounting and dispute-resolution purposes. When data is no longer needed, we delete or anonymise it. Payment records held by Stripe are retained under Stripe's own retention rules.

09Security

Access to the app is protected by your password and, optionally, your device biometrics. Data in transit is encrypted, financial writes are restricted server-side, and sensitive operations require you to be the authenticated account holder. No system is perfectly secure, but we work to protect your information and to limit who can access it.

10Your choices and rights

You can, at any time:

• Access and correct your profile and bank details from within the app.
• Delete your account — the app includes in-app account deletion, which removes your account and associated personal data, subject to records we must keep by law. You can also request deletion in writing: see how to delete your account.
• Control permissions — location, notifications and biometrics can be changed in your device settings.
• Contact us to ask what we hold, or to raise a concern, at sales@glossride.com.

As we operate in Singapore, we handle personal data in line with the Personal Data Protection Act (PDPA). If you are covered by other data-protection laws, those rights are respected where they apply.

11Children

GlossRide Driver is for licensed drivers and is not intended for anyone under 18. We do not knowingly collect data from children.

12Changes to this policy

We may update this policy as the app evolves or the law changes. When we make a material change, we will update the effective date above and, where appropriate, notify you in the app. Continued use of GlossRide Driver after an update means you accept the revised policy.

13Contact us